Refund Policy
Last updated: 7 October 2026 (draft)
In short
HappyNear is free for guests. This policy covers the fees venues pay. Payments are taken by Paddle.com, our Merchant of Record.
Pilot month
Everything is free for the first month after your venue is approved. No card is needed and nothing is charged automatically when the pilot month ends.
Pro subscription
Pro is monthly with no commitment, and you can cancel any time with “Cancel Pro” in the panel. When you cancel, you stay on Pro until the end of the month you paid for, then move to the free Starter plan. Paid months are not refunded.
Per-guest fees
Per-guest fees for HappyNear extras are calculated from the QR codes scanned at the counter. If you think a scan was wrong, write to us within 30 days of the invoice; we’ll check and refund wrong scans.
Boost
Boost features your venue on the days you paid for. If, for a reason on our side, a Boost doesn’t start or can’t be shown for part of its period, we refund the days it wasn’t shown.
Billing errors
If something went wrong, such as a double charge or a wrong amount, write to hello@happynear.com within 14 days of the payment and we’ll refund the wrong amount.
Consumer rights
Your statutory rights are not affected. The 14-day right of withdrawal for digital services of consumers in the EU, UK and Switzerland is applied under Paddle’s refund policy.
How to ask
Send refund requests to hello@happynear.com with your venue’s name and the payment date. Approved refunds are returned by Paddle to the payment method used.